When you submit this form to us, you are sharing your personal information with us and you confirm that you understand why we need your personal information, what we do with it, as well as your rights.
For more information, please read our privacy policy.
It’s important to us that you are satisfied with the outcome of your complaint.
If the complaint has not been resolved to your satisfaction, you may refer it to the Sanlam Arbitrator, an impartial person who investigates disputes between dissatisfied clients and Glacier or other subsidiaries of Sanlam.
If you are dissatisfied with the Sanlam Arbitrator’s answer, you may send your complaint to the relevant ombudsman:
The FAIS Ombud: Tel: +27 12 762 5000 Fax: +27 12 348 3447 Email: info@faisombud.co.za Website: www.faisombud.co.za
The Pension Funds Adjudicator Tel: +27 12 346 1738 Fax: 086 693 7472 Email: enquiries@pfa.org.za Website: www.pfa.org.za
National Financial Ombud Scheme South Africa NPC (the NFO): Johannesburg (head office) (Postal & physical address): 110 Oxford Road, Houghton Estate, Illovo, Johannesburg, 2198 Cape Town physical address: Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, 7708 Tel: 0860 800 900 Email: info@nfosa.co.za Website: www.nfosa.co.za